Privacy Policy

This page is maintained by Lucéa to explain how we handle information when you visit our site or place an order. It describes our current practices and the platform features we rely on. If you have questions about anything here, please contact us at care@lucea.co.

We collect the information you provide directly to us — such as your name, email address, shipping address, billing address, and order details — when you create an account, subscribe to emails, contact us, or make a purchase.

We also collect certain information automatically when you browse the site, including your IP address, browser type, device information, pages viewed, and referring links. This helps us understand how visitors use the site and improve the experience.

• To process and fulfill your orders, including shipping and payment handling.
• To communicate with you about your order, account, or customer service requests.
• To send marketing emails, offers, or early access notifications if you have opted in. You can unsubscribe at any time.
• To improve our website, products, and customer experience.
• To detect and prevent fraud or abuse.

Our store is powered by Shopify, which provides the online e-commerce platform that allows us to sell our products to you. Shopify processes order, payment, and shipping information on our behalf as a service provider. Your payment details are handled by Shopify's secure payment infrastructure and the payment providers you choose at checkout.

We do not store full credit card numbers on our own servers. Shopify's privacy practices are described in Shopify's Privacy Policy.

We use cookies and similar technologies to operate the site, remember your preferences, understand how visitors interact with the site, and measure the effectiveness of our marketing. You can manage cookie preferences through your browser settings.

Some cookies are placed by third-party services we use, such as Shopify and analytics providers. These services may collect information according to their own privacy policies.

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Order records are generally retained for accounting, tax, and customer service purposes.

You can update your account information, change your email preferences, or request that we delete your personal data by contacting us. Depending on where you live, you may have additional rights regarding your personal information, such as the right to access, correct, or restrict certain uses of your data.

Our products and site are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.

If you have questions or concerns about this Privacy Policy or how we handle your information, please email us at care@lucea.co.